Roon support

Roon has a very good support department. You can always contact them for Roon related issues.

You can submit a support ticket here.

https://help.roonlabs.com/portal/en/newticket

 

These are the most common Roon related questions

 

Roon dosn't see my Roon Ready player (Sonore Rendu)

1. Check to make sure your DAC is working

A Rendu won’t show up in Roon unless the DAC is working. You can check on the DAC in the DAC diagnostic (sonicorbiter.com → Manage → Apps → DAC diagnostic) if your DAC is not there or has an error try rebooting you DAC and rebooting the Rendu.

2. Check to make sure the Roon Ready app is working correctly

You can do this by pressing save changes in the Roon Ready settings (sonicorbiter.com → Manage → Settings → Roon Ready)

3. Make sure your player is enable

In the Roon app go to Settings → Audio and look in the Roon Ready section. You may need to enable and name your Rendu player.

4. Select an audio Zone

You need to select your player in the Roon app before you can control it.

 

How do I move my Roon account from my computer to my sonicTransporter?

1. Open the Roon app on your computer and click on settings (it's on the left under "My Stuff")

2. Next under General click Logout.

3. you will now be prompted to connect to your sonicTransporter

4. If asked click unauthorize.

5. you will now be prompted to configure Roon on your sonicTransporter.

 

How do I make sure Roon can see my files?

1. Open the Roon app on your computer and click on settings (it's on the left under "My Stuff")

2. Click on storage

3. Click on the three dots next to "Music Folder" and disable it

4. Add a fodler with the + Add folder button

5. Your files are probably under / then storage then music so click on these in order. Then click on Select this folder then Add

6. Roon will start adding your tacks this can take a little while depending on how many you have.

 

I can't access Roon from the Roon app or my Roon database is corrupt. How can I reinstall Roon?

If you can't access Roon from the Roon app or your database is corrupt you need to reinstall Roon.

This is very easy to do and can be done from the software manager.

1. From any web browser on your home network enter the URL www.sonicorbiter.com to locate the sonicTransporter's web control pannel.

2. Click manage next to the unit you want to configure.

3. Then click Apps -> Software Manger

4. To delete Roon click on Installed Apps tab and you will see the apps you have installed. To delete Roon click on the icon for the Roon app and click delete.

5. Once this is complete click the Available Apps tab and you will see the apps you can install. Click on the icon for the Roon app and then Install to install it.

6. You now have a clean factory new version of Roon Core server. You will need to go into settings in the Roon app and re-configure your storage settings and also re-enable your players.