Legacy Sonicorbiter OS v2.5 - v2.9 Roon troubleshooting
This page is for units running Sonicorbiter OS 3.0 and later.
Roon has a very good support department. You can always contact them for Roon related issues.
You can submit a support ticket here.
https://help.roonlabs.com/portal/en/newticket
These are the most common Roon related questions
Roon best practices for Roon performance
Check out this section first to make sure you have the basics set up correctly.
Roon best practices for Roon performance
Roon doesn't see my Roon Ready player (Sonore Rendu)
1. Check that your DAC is working
A Rendu won’t show up in Roon unless the DAC is working. Open the player's web page (sonicorbiter.com → Manage device) and click DAC Diagnostics. If your DAC is not there or shows an error, turn your DAC off and on, then restart the Rendu with Power → Reboot.
2. Check that Roon Ready is the active player app
Roon Ready should be under Active on the player's web page. If it is under Available, tap it to switch to it. If its tile is red, restart the Rendu with Power → Reboot.
3. Make sure your player is enabled
In the Roon app go to Settings → Audio and look in the Roon Ready section. You may need to enable and name your Rendu player.
4. Select an audio zone
You need to select your player in the Roon app before you can control it.
How do I play through a DAC connected to my sonicTransporter?
Roon Core Server uses the DAC directly. Connect the DAC, then in the Roon app go to Settings → Audio. Your DAC is listed in the section for devices connected to your Roon Core. Enable it and give it a name.
How do I move my Roon Core from my computer to my sonicTransporter?
Roon Core Server is already turned on when your sonicTransporter arrives. It downloads Roon on its first start with an internet connection, which takes a few minutes.
1. Open the Roon app on your computer and go to Settings → General.
2. Click Disconnect.
3. Choose your sonicTransporter from the list of Roon Cores.
4. If Roon asks, click Unauthorize to move your Roon licence to the sonicTransporter.
5. Roon now takes you through setting up the Roon Core on your sonicTransporter.
How do I make sure Roon can see my files?
On Sonicorbiter OS 3 you do not need to add folders by hand:
A disk volume (several disks joined into one) cannot be added to Roon. Roon only accepts plain disks.
Roon will start adding your tracks. This can take a little while depending on how many you have.
I am having some issues upgrading Roon or after a Roon upgrade
If you have problems like your apps can't find Roon after an upgrade, make sure you do all these steps.
1. Update your sonicTransporter to the latest software. Open its web page, click Software Manager and, if an update is available, click Install, then Confirm install.
2. Update Roon. Roon Core Server updates itself, but you can force an update from the Roon app under Settings → About.
3. Update all the Roon apps on phones and tablets. You can use the built-in update system in your phone or tablet to do that.
I can't access Roon from the Roon app or my Roon database is corrupt. How can I reinstall Roon?
If you can't access Roon from the Roon app or your database is corrupt, you need to reinstall Roon.
This completely removes Roon, including its database and settings. Afterwards, restore from a Roon backup or set Roon up again.
1. Open your sonicTransporter's web page (sonicorbiter.com → Manage device).
2. Tap the Roon Core Server tile.
3. Click Delete & Reinstall Roon, then Confirm delete & reinstall.
4. Roon downloads and installs a fresh copy, which takes a few minutes. Then go into Settings in the Roon app, restore your backup or set up your storage again, and re-enable your players.
The same window has a View Logs button, which shows what Roon Core Server is doing if you need to contact support.